Terms of Use for the IOTA Wallet

These terms of use (the "Terms") apply to your use of the "IOTA Wallet" (the "App") provided by the IOTA Ecosystem DLT Foundation, a distributed ledger technology foundation based in the Abu Dhabi Global Market, United Arab Emirates, with registration number 15533 and with its registered address at Tamouh Tower, Office 7, 13th Floor, Tamouh, Al Reem Island, Abu Dhabi, UAE (referred to as "IOTA" or "we/us").

By using the App, you (referred to as "User" or "you") are entering into a legally binding agreement (the “Agreement”) with IOTA, which is governed by these Terms. You must be at least 18 years old, legally capable of entering into a binding agreement with IOTA, and not prohibited from using the App under applicable law to use the App.

BY USING THE APP OR BY CLICKING THE BUTTON TO ACCEPT THESE TERMS, YOU DECLARE THAT YOU AGREE TO THE TERMS SET OUT HEREIN.

ANY DISPUTES IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE APP SHALL BE RESOLVED BY BINDING AND INDIVIDUAL PROCEEDINGS, WITHOUT RESORT TO CLASS ACTION LITIGATION. FOR MORE INFORMATION ON ARBITRATION AND CLASS ACTION WAIVERS, PLEASE SEE SECTION 12 'DISPUTE RESOLUTION' BELOW.

1. General

The App is a non-custodial software wallet. It functions as a user-managed digital wallet for crypto-assets on the IOTA network.
As the User, you are solely responsible for the safekeeping of your private keys, passwords, back-up phrases and any other information used to access your crypto-assets. You are responsible for taking appropriate action to back up all necessary information that you need to access your crypto-assets and to keep such information safe. IOTA does not have access to your private keys, passwords or any other information used to access your crypto-assets. If you lose your private keys, passwords or backup phrases, your crypto-assets will become inaccessible.
IOTA's role is limited to making the App available on its website. Neither IOTA nor any third party acts as a financial intermediary, custodian or other service provider in relation to your crypto-assets. You are solely responsible for and in control of your crypto-assets.
The App is a non-custodial software wallet, meaning that IOTA does not control your use of the App or the crypto-assets you manage with the App. IOTA does not offer any platform for buying or selling crypto-assets, and IOTA is not a payment service provider and does not facilitate financial transactions in relation to crypto-assets.
IOTA is not a crypto custody provider and does not offer any services related to the custody or safekeeping of crypto-assets. You are solely responsible for the security and management of your crypto-assets.
Although the App has been subjected to testing and has been further improved using feedback from respected developers, IOTA cannot guarantee that the software is entirely free of errors. You acknowledge that you are using the App at your sole risk.
IOTA is not responsible for the successful completion of any transactions on the IOTA network, and IOTA does not accept any liability for such transactions, including any transactions executed through the use of the App. You are solely responsible for your use of the App and any transactions you initiate on the IOTA network. As the User, you are solely responsible for ensuring that any transaction details, including addresses, are entered correctly.
Occasionally, we may make changes to these Terms. When we make material changes or any other change that could negatively affect your rights, we will notify you at least 30 days in advance by displaying a prominent notice in our communication channels or by any other reasonable means. If you do not agree to these changes, you can terminate the Agreement without notice by ceasing to use the App. Your continued use of the App after the changes have taken effect will constitute an acceptance of the new terms.
You also declare that you agree to the provision of any updates for the App and realise that failure to update can result in a security risk or loss of your crypto-assets.
Any use of the App is conditional on your acceptance of these Terms, including any modifications or updates to these Terms. If you do not agree to these Terms, then you may not use the App. In addition, the General Terms and Conditions of the app store or platform where the User downloads the App must be observed in addition to these Terms.

2. Data Usage

No personal data is collected, stored, or processed by us in relation to your use of the App. However, we use Sentry and Amplitude for error logging, statistical analysis, and analysing user behaviour in aggregated form, without associating it with individual users. This helps us improve the App and provide a better user experience. These third parties process technical data (e.g. IP addresses, errors) according to their own privacy policies. For more information, please refer to the privacy policies of Sentry and Amplitude.

3. Use of the App

By using the App and accepting these Terms, you represent to us that you are lawfully able to enter into this Agreement with IOTA.
To use the App, you must download and install it on an appropriate system in accordance with the technical requirements. Please review and confirm that your IT system is compatible with the latest version of the App.
Crypto-asset transactions are irreversible. As the User, it is your responsibility to ensure that any crypto-assets that you receive, manage or transfer with the App are transferred to the correct address. IOTA does not have access to the wallets created through the App and we are not able to assist you in case you send crypto-assets to the wrong address; you are using the App at your own risk.
You guarantee that you will use the App in accordance with the laws and regulations of all relevant jurisdictions.

4. Security

You agree that you are and shall at all times be solely responsible for the safekeeping, confidentiality and use of your private keys, passwords, back-up phrases and any other information used for the App. This includes keeping access data secret from third parties. IOTA will never ask you to reveal your private keys, passwords or other information used to access your crypto-assets.
As a User, you are responsible for ensuring that the equipment that you intend to use with the App is compatible with the App. This includes all hardware, software, electrical, telecommunications solutions, including internet access.

5. Fees

The App is provided free of charge. Any costs or taxes incurred by the User through the use, sale or purchase of crypto-assets shall be the sole responsibility of the User.

6. Right of Withdrawal and Termination

By entering into this Agreement you hereby waive your right of withdrawal from it. You may simply stop using the App.
You may terminate this Agreement for any reason by ceasing use of the App.

7. Grant of Licence

All rights, title and interest in and to the App, including all intellectual property rights, such as copyright, trademarks, designs, brands remain with the IOTA Ecosystem DLT Foundation or its licensors and original rights holders. Subject to the terms of this Agreement, you are granted a revocable, non-exclusive, non-sublicensable, non-transferrable, and limited licence to use the App for personal use, free of charge. This includes all updates, upgrades, new versions and replacement software. However, you are not authorised to lend, pledge or transfer these usage rights to any third party in any way.

8. Warranty and Disclaimer

The App is provided "as is", and IOTA makes no representations or warranties of any kind, whether express or implied, regarding the App or its use. IOTA does not warrant that the use of the App will be uninterrupted or error free and expressly disclaims any representations and warranties as to the merchantability, fitness for a particular purpose, and non-infringement of third-party rights, the absence of security flaws or security breaches, bugs, software errors, including errors in the technology stacks used, including programming languages and open-source libraries. No representations or warranties are made that the App or any third-party services made available through the App will be free from malfunctions, errors, or harmful components. All use of the App is therefore at the sole risk of the User.

9. Limitation of Liability

IOTA shall not be liable for any indirect, incidental, special, exemplary, or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if advised of the possibility of such damages. Any liability of IOTA, regardless of the legal basis, is limited to direct damage caused by its own intentional or grossly negligent conduct.
In case of a violation against fundamental contractual duties, so-called cardinal duties, IOTA's liability is limited to the foreseeable damages.
Liability claims are excluded if the circumstances justifying a claim are based on abnormal and unforeseeable circumstances which are beyond the control of the party invoking those circumstances and whose consequences could not have been avoided in spite of the exercise of due diligence. IOTA shall specifically bear no liability for damage arising from force majeure, riot, war and natural events, or from any other events for which it cannot be held responsible (e.g. strike, lockout, traffic disruptions, orders proclaimed by a supreme authority).
IOTA does not control your use of the App or any transactions on the IOTA network, and does not accept any liability for transactions. We are therefore expressly not responsible for any claims, damages or any other type of liability resulting by transactions initiated by the user, or caused by user-error, software or system malfunctions, errors, interruptions, delays or any inability to use the App, including any losses caused thereof to the User or any third party.
The App may enable features such as voting, participation in token distributions (airdrops) and staking. All such features are provided on an “as available” and an “as is” basis. IOTA expressly disclaims any liability for the use of such features and does not warrant or represent that such features are free from errors or interruptions. IOTA shall not be liable for lost profits and other indirect damages. Any use of such features is at the sole risk of the User.
IOTA does not accept any liability for the liabilities of users towards other users or third parties, such as due to non-fulfilment of concluded contracts.
IOTA shall not be liable for any loss or theft of the User's digital assets including, but not limited to the loss of the User's private keys, passwords or other information used to access the User's assets, nor for configuration, installation or transaction errors made by the User, or any late execution or late settlement of any transaction on the network.
The liability restrictions and liability exclusions contained in this Agreement also apply to liability for official bodies and/or managerial staff and non-managerial staff as well as for other agents of IOTA or its affiliates. They also apply to the personal liability of the above-mentioned persons.
To the fullest extent permissible at law, indirect, special, pure economic or consequential losses are expressly excluded under the Agreement.

10. Compliance by the user

The user is obligated to use the App exclusively for legal purposes. The following activities are specifically prohibited in association with use of the App:

A violation against these Terms, or any other agreement you have made with us;
A violation against valid law, a contract or a directive (such as, but not limited to, regulations for financial services, money laundering, economic sanctions, consumer protection, competition law, protection against discrimination or misleading advertising);
A violation against copyrights, patents, trademarks, trade secrets and other property rights;
Provision of incorrect, inapplicable or misleading data;
Transfer of tokens for which there is a justified reason to suspect that the money originates from fraudulent or other prohibited activities;
Refusal to cooperate in an account review or provide confirmation of your identity or provide other details which we are required by law to request from you;
Concealing your identity such as by using a proxy server or by using a post box as an address for the purpose of carrying out illegal, fraudulent, or other prohibited activities;
Management of an IOTA Wallet account associated with another e-wallet involved with prohibited activities;
Conducting your business or using the App in such a way that it leads to, or could lead to complaints, conflicts, return debits, credit card back transfers, fees, contract penalties, fines or other liability by IOTA, a user, a third party or yourself;
Enabling (including attempting to enable) the penetration of viruses, Trojans, malware, worms or other program processes that damage, disrupt, misuse, impair, secretly intercept, destroy or disable (operating) systems, data or information, or granting unauthorised access to systems, data, information or our services;
Use of an automatic device (e.g. robot or spider) or a mechanical or manual method for monitoring or replicating our website(s) without our prior written permission.

11. Place of jurisdiction

To the extent permitted by law, the place of jurisdiction regarding any dispute or legal claim resulting from or in connection with the App shall be subject to the exclusive jurisdiction of the Courts of Abu Dhabi Global Market.

12. Dispute resolution

Any disputes arising out of or in connection with this Agreement or the use of the App shall be resolved exclusively in individual proceedings. The user waives the right to participate in class actions or representative proceedings.

13. Contact

IOTA Ecosystem DLT Foundation
Office No. 1301 & 1302
Floor 13, Tamouh Tower
Tamouh
Al Reem Island
Abu Dhabi
UAE

You can contact us by email at: [email protected]

14. Applicable law

This Agreement as well as all disputes or legal issues resulting from the operation or use of the App are subject to the laws of Abu Dhabi Global Market, UAE.

15. Severability clause

Should individual clauses of this contract be or become ineffective or infeasible, then this shall not affect the effectiveness and feasibility of the remaining clauses. The ineffective clause shall be replaced by a clause that comes as close as possible to the original intention of the contract parties.

These Terms of Use were last updated on 13 February 2025.